Returns & Exchanges
The general shape of our returns process is outlined below. Exact windows, conditions, and costs are still being finalized.
This page is a structural draft, not a published policy. Every bracketed value below is a decision that still needs to be made and reviewed before this page goes live.
Return Eligibility
Items may be returned within [ RETURN WINDOW — e.g. 14/30 days ] of the delivery date, provided they meet the following conditions:
- Unworn, unwashed, and in original condition
- Original tags and packaging attached
- Proof of purchase included
- [ LIST ANY FINAL-SALE / LIMITED-DROP EXCLUSIONS ]
How to Start a Return
Contact us at hello@taolabrand.com with your order number and the item(s) you'd like to return. We'll confirm eligibility and send instructions for [ RETURN LABEL / DROP-OFF PROCESS ].
Refunds
Once your return is received and inspected, refunds are issued to your original payment method within [ PROCESSING TIME — e.g. X business days ]. Original shipping charges are [ REFUNDABLE / NON-REFUNDABLE — TBD ].
Exchanges
[ DESCRIBE EXCHANGE PROCESS — size/color swaps, whether a new order is placed instead, and any exchange window ]
Damaged or Defective Items
If an item arrives damaged or defective, contact us within [ WINDOW — e.g. 48 hours of delivery ] with photos of the item and packaging so we can make it right.
Questions
Anything not covered here — reach out via our Contact page and we'll help you out.