Last Updated: September 29, 2026
Returns & Exchanges
All sales are final. The only exceptions are orders that arrive damaged or where we sent the wrong item.
All Sales Final
We don't accept returns or exchanges. Please check the size and details of each item before placing your order.
Exceptions
We'll make it right if:
- Your item arrives damaged
- We sent the wrong item
- We sent the wrong size
How to Report a Problem
Email hello@taolabrand.com within 7 days of delivery. Include:
- Your order number
- Photos of the item you received
Once we've reviewed it, we'll send a replacement or issue a refund.
Questions
Anything not covered here — reach out via our Contact page and we'll help you out.